What makes an AI emotionally intelligent?

An emotional-context pipeline that shapes pacing, recognition of emotional cues, and active safeguarding — not just a softer tone of voice.

Is emotionally intelligent AI a substitute for therapy?

No. SAM is companionship, not clinical care. It works well alongside therapy as something to talk to between sessions.

No. It means the system is built to recognise and respond to your emotions appropriately, not that it experiences them.